Return Policy
Last Updated: July 25, 2025
Thank you for shopping with BeautyFestia. Your satisfaction matters to us, and we are committed to helping resolve any order-related concerns as fairly as possible.
If you experience an issue with your purchase, please contact us directly at support@beautyfestia.com and include your order number, such as 015SHOP-1218, along with the email address used at checkout.
General Return Policy
All purchases from BeautyFestia are considered final sale. We do not accept returns or exchanges unless the item arrives with a confirmed quality issue, visible damage, or you receive an incorrect product.
Damaged, Defective, or Incorrect Items
We carefully check product quality, but if your item arrives damaged, defective, or different from what you ordered, please contact our customer support team first.
Please inspect your package as soon as it arrives and notify us within 7 days of delivery.
To help us review your request quickly, please email support@beautyfestia.com with:
- Your order number and order email
- A clear explanation of the issue
- Photos or video showing the damage, defect, or incorrect item
Once we receive your information, our team will review the case and provide the most suitable solution. Depending on the situation, this may include a replacement, partial refund, or full refund.
Refunds
If your claim is approved for a full or partial refund, the refund will be issued back to your original payment method.
Refunds usually appear within 7–12 business days, depending on your bank or credit card provider’s processing time.
Exchanges
We do not offer standard exchanges. Replacements are only available when an item arrives damaged, defective, or incorrect, and the claim has been approved by our support team.
Unauthorized Returns
Please do not send any products back unless our customer support team has specifically instructed you to do so.
Items returned without prior approval will not be accepted, and we will not be able to issue a refund, replacement, or other resolution for unauthorized returns.
Contact Us
For any return, refund, or product issue, please contact us directly:
Brand: BeautyFestia
Email: support@beautyfestia.com
Phone: +1 (747) 277-3120
Website: https://beautyfestia.com/
To help us assist you faster, please include your order number and the email address used when placing your order.